Record-keeping

• An occupational pension scheme's membership record database is needed to calculate benefits, produce annual benefit statements, produce risk broking schedules and ascertain the scheme's liabilities as a whole.  We continually keep these objectives in mind when setting up and maintaining a pension scheme membership database.

Benefit Calculations

• We appreciate that the value which members place on their occupational pension scheme can be undermined if there is an unnecessary delay in producing benefit calculations or responding to queries.  We therefore set our response targets accordingly.

Benefit Statements

• Annual Benefit statements can be an important part of the communication exercise necessary to ensure that members understand and value their benefit entitlements under the employer's pension scheme.  We therefore place a strong emphasis on the design and timely production of such statements.

Day to day management of pension scheme cash flow

• Monitor timely receipt of contributions
• Pay benefits
• Operate pension scheme bank account in accordance with current mandates
• Monitor cash-flow
• Liaison with Investment Manager

Maintain Proper Accounts Records

• Regular Reconciliation of bank and investment statements

Draft Trustees Reports and Accounts

• Preparation of Draft Trustees Report and Accounts ready for audit
• Liaison with pension scheme auditors

Special one-off exercises

• We are able to undertake one-off pensions related computer exercises including the reconstruction or review of scheme records (including the reconstruction or review of scheme records (including money purchase schemes) and special benefit statements e.g. when scheme benefits are changed from a final salary to money purchase.